FAQ

Creating a Rewardom account is quick and easy. Follow these steps to get started:

1. 1.Visit www.rewardom.com and click "Join" - it opens the sign-up page with the membership plans
2. 2.Pick a membership tier and click "Select"
3. 3.Enter your name, email address and a password
4. 4.Enter the confirmation code we email you
5. 5.Enter your card details to start the membership
6. 6.That's it - your tickets are credited straight away

Requirements: You must be 18+ years old to participate in giveaways. You'll need a valid email address and a payment method (credit/debit card) to purchase tickets.

Time required: Approximately 1 minute to complete the full onboarding process.

Logging in is simple:

1. 1.Go to www.rewardom.com and click "Sign in"
2. 2.Enter your registered email address
3. 3.Enter your password
4. 4.Click "Continue"

Trouble logging in?

• Double-check that your email and password are correct (case-sensitive)
• Click "Forgot Password?" to reset your password if you can't remember it
• Clear your browser cache and cookies, then try again
• Make sure you're using a supported browser (Chrome, Firefox, Safari, Edge)
• Contact our support team if you continue experiencing issues

Rewardom offers three premium membership tiers plus a free entry option. Each tier gives you different benefits and entry capacity:

• Entry Membership: $19.99/month — Includes 5 free tickets per month + access to select giveaways and exclusive discounts
• Premium Membership: $49.99/month — Includes 20 free tickets per month + priority entry to major draws + enhanced discounts
• Elite Membership: $99.99/month — Includes 50 free tickets per month + guaranteed early access to all giveaways + premium rewards + VIP customer support

Free Entry Option: Members can earn complimentary tickets through various activities and promotions, giving you the chance to win without spending money.

Billing: Subscriptions renew automatically each month. You can upgrade, downgrade, or cancel your membership anytime from your account settings.

You can purchase individual tickets anytime beyond your monthly membership allotment. Here's how:

1. 1.Sign in to your account and go to the "Top Up Tickets" section
2. 2.Select the number of tickets you wish to purchase
3. 3.Fill your card details and confirm your purchase
4. 4.Tickets are instantly added to your account balance
5. 5.Start using them to enter giveaways immediately

Ticket Pricing & Packages:

• Entry Membership: $19.99/month or $199.00/year — 5 free tickets a month
• Premium Membership: $49.99/month or $499.00/year — 20 free tickets a month
• Elite Membership: $99.99/month or $999.00/year — 50 free tickets a month
• Additional tickets: $0.10 each, bought any time from Top Up Tickets

Payment Methods: We accept all major credit and debit cards (Visa, Mastercard, American Express). All payments are processed securely through encrypted connections.

Ticket Validity: Tickets expire 12 months after they are credited to your Ticket Balance, unless allocated to a Promotion earlier.

You don't need to spend money to play! There are several ways to earn complimentary tickets on Rewardom:

• Referral Program: Invite friends to join Rewardom and earn tickets for each successful referral
• Social Sharing: Share giveaways on social media or with friends to earn bonus tickets
• Special Promotions: Participate in limited-time campaigns and contests for free ticket rewards
• Community Activities: Engage with the Rewardom community and unlock achievement badges for free entries

Frequency: Referral and promotional rewards vary by campaign. Check your account's "Earn Free Tickets" section to see current opportunities and track your progress.

Using Free Tickets: Free tickets are added to your ticket balance and can be used exactly like purchased tickets to enter any giveaway.

You can easily browse all available giveaways from your Rewardom dashboard:

1. 1.Sign in to your account and go to the "Giveaways" section
2. 2.View "Upcoming Giveaways" to see prizes launching soon
3. 3.Check "Current Giveaways" to see active draws you can enter now
4. 4.Click on any giveaway to see full details, prize value, entry requirements, and countdown timer

Major Monthly Draw: One major draw happens each month featuring high-value prizes like cars, cash, travel packages, and electronics. These draws offer the biggest prize pools and generate the most excitement.

Minor Prizes: Between 5-20 smaller prize draws run throughout the month, featuring gift cards, electronics, merchandise, and cash prizes. This gives you frequent opportunities to win.

Prize Categories: Giveaways typically feature cars, cash rewards, travel packages, electronics, and exclusive experiences.

Entering giveaways is simple and straightforward:

1. 1.Browse the available giveaways from your dashboard
2. 2.Click on the giveaway you want to enter to view full details
3. 3.Click the "Enter Now" button
4. 4.Confirm the ticket deduction from your balance
5. 5.Your entry is confirmed instantly

Entry Requirements:

• You must have an active, verified Rewardom account
• You must be 18+ years old
• You must have sufficient tickets in your balance
• You must be in an eligible region (Australia and approved territories)

Multiple Entries: You may enter a giveaway as many times as your ticket balance allows. The ticket cost per entry can vary depending on the specific draw.

Entry Confirmation: After entering, you'll receive a confirmation. You can view all your entries in your participation history.

Your participation history is available anytime from your account dashboard:

1. 1.Sign in to your account
2. 2.Navigate to "My Profile" and "Participation History"
3. 3.View all giveaways you've entered, organized by status

Information Displayed:

• Giveaway name and featured prize image with prize details
• Entry date
• Number of tickets entered
• Draw date and status (upcoming, ongoing, completed)
• Results and winner announcement (when draw is complete)

Rewardom offers exclusive deals and discounts to all members. Access them from your dashboard:

1. 1.Sign in to your account
2. 2.Navigate to "Offers" section
3. 3.Browse available exclusive deals from partner retailers and brands
4. 4.Click on Activate to view and redeem the deal

Membership Tier Benefits:

• Entry members: 10-15% discounts from select partners
• Premium members: 15-25% discounts plus early access to new deals
• Elite members: Up to 30% discounts, VIP-only offers, and exclusive product launches

Available Discounts: Partner offers include electronics retailers, travel booking sites, online shopping, dining, and lifestyle brands.

How to Use: Click Activate, get the code, apply the unique coupon code provided, and enjoy your savings.

You can view our recent winners to see who's been winning big at Rewardom:

1. 1.Go to the "Recent Winners" section from the main menu
2. 2.Browse the list of recent prize winners
3. 3.View winner announcements in chronological order (most recent first)

Information Displayed:

• Winner's name (or username if they prefer privacy)
• Prize won and prize image

Updated: The recent winners list is updated within 24 hours of each draw completion. Major monthly draws are prominently featured.

Verified Winners: All winners are verified and announced publicly to maintain transparency and build community trust in our draw process.

You can update your profile information anytime from your account settings:

1. 1.Sign in to your account
2. 2.Click on your profile icon or go to "Account Settings"
3. 3.Select "Edit Profile"
4. 4.Update your information in the available fields
5. 5.Click "Save Changes" to apply updates

Editable Profile & Account Fields:

• Username
• Location
• Profile Picture / Avatar

To change your email address, follow these steps:

1. 1.Sign in to your account
2. 2.Go to "Account Settings"
3. 3.Select "Email Address - Change"
4. 4.Click "Continue"
5. 5.A confirmation code will be sent to your new email
6. 6.Type the confirmation code
7. 7.Your email has been successfully updated

Your old email remains active until you enter the code and confirm the new one, ensuring account security.

Important: Your email is used for login, password resets, and prize notifications. Make sure your new email is active and monitored regularly.

To change your password, follow these simple steps:

1. 1.Sign in to your account
2. 2.Go to "Account Settings"
3. 3.Click on the "Update" button in the Password section
4. 4.Enter your current password for verification
5. 5.Enter your new password
6. 6.Confirm your new password by entering it again
7. 7.Click "Update Password"

Password Requirements:

• Minimum 8 characters long
• Must contain at least one uppercase letter (A-Z)
• Must contain at least one lowercase letter (a-z)
• Must contain at least one number (0-9)
• Must contain at least one special character (!@#$%^&*)

Security Tip: Use a unique password that you don't use for other websites. Change your password regularly (at least every 90 days) for maximum security.

No worries! You can easily reset your password:

1. 1.Go to the Rewardom login page (www.rewardom.com/sign-in)
2. 2.Click on the "Forgot Your Data?" link below the login button
3. 3.Enter the email address associated with your account
4. 4.Click "Continue"
5. 5.Check your email for a password reset link
6. 6.Click the link in the email (valid for 30 minutes)
7. 7.Create a new password following our security requirements
8. 8.Confirm your new password and click "Reset Password"

Recovery Options:

• Email Recovery: Primary method - reset link sent to your registered email

Important: Password reset links expire after 30 minutes for security. If yours has expired, request a new one. If you can't access your email, contact our support team with proof of identity.

You can easily update your payment information from your account settings:

1. 1.Sign in to your account
2. 2.Go to "Account Settings"
3. 3.Click on "Payment Methods"
4. 4.Click "Edit Payment Method"
5. 5.Click “Add New Card”
6. 6.Enter your card details (card number, expiry date, CVC)
7. 7.Click "Link Card"
8. 8.Set it as your default payment method if desired

Accepted Payment Methods: We accept all major credit and debit cards:

• Visa
• Mastercard
• American Express

Security & Privacy: Your payment information is encrypted using industry-standard SSL technology. We never store your full card details on our servers—only the last 4 digits are displayed for your reference. All transactions are processed through secure PCI-DSS compliant payment gateways. Your data is never shared with third parties except as required by law.

Manage Multiple Cards: You can save multiple payment methods and choose which one to use during checkout. You can also delete old cards from your payment methods list.

You can fully customize how and when you receive notifications:

1. 1.Sign in to your account
2. 2.Go to "Notifications" in the top-right corner
3. 3.Click “Manage”
4. 4.Toggle notification types on or off
5. 5.Click "Save Preferences"

Notification Types Available:

• Info: General informational notifications
• Promo Alerts: Exclusive offers, discount codes, limited-time deals
• Giveaway Alerts: Updates on your giveaways or upcoming giveaways
• Receipt Alerts
• Billing Alerts
• Achievement
• Referral Alerts
• Security Alerts
• Support Alerts

Our Privacy Policy is easily accessible in multiple locations:

• At the bottom of any Rewardom page, click the "Privacy Policy" link in the footer
• Visit directly at www.rewardom.com/privacy

What's Covered: Our Privacy Policy explains how we collect, use, store, and protect your personal data. It details:

• What information we collect and why
• How we use your data
• Your privacy rights and choices
• How we protect your information
• Cookie usage and tracking
• Your rights under Australian privacy law (Privacy Act 1988 and APPs)

Questions? If you have privacy concerns, contact us at [email protected]

Our Terms and Conditions are available in several places:

• Click the "Terms & Conditions" link in the footer of any page
• Visit www.rewardom.com/terms directly
• Review during account signup and any time from your settings

Key Points to Know:

• Age Requirement: You must be 18+ years old to create an account and participate
• Eligibility: Available to residents of Australia and approved territories only
• Account Responsibility: You're responsible for maintaining confidentiality of your login credentials
• Prohibited Activities: No automated entries, bots, multiple accounts, or fraudulent activities allowed
• Taxes: Winners are responsible for any applicable taxes on prizes
• Fair Draws: All draws are conducted using certified Random Number Generator (RNG) software
• Membership Cancellation: Users can cancel anytime
• Liability Limitations: Rewardom is not liable for lost prizes, delivery delays, or force majeure events

Changes to Terms: We may update our Terms & Conditions anytime.

Our support team is ready to help! You can reach us through multiple channels:

Available Support Channels:

• Email: [email protected] — Response within 24-48 hours
• Social Media: Message us on Facebook or Instagram @RewardomAU

Before Contacting Support: Check our FAQ section first—you might find quick answers to common questions!

You can delete your Rewardom account anytime. Here's how:

1. 1.Sign in to your account
2. 2.Go to "Profile" and "Account Settings"
3. 3.Scroll to the bottom and click "Delete Account"
4. 4.You'll be asked to enter a security code for verification
5. 5.Click "Confirm Deletion"
6. 6.Your account is deleted and your personal details are erased as soon as the code is confirmed

Alternative to Deletion: If you just want a break, consider pausing or suspending your account instead of deleting it. Contact support for options.